The International Society of Arboriculture (ISA) offices are closed for the holidays (until 8 a.m. EST, on January 7 2019). During this break, operations will transition from the office in Champaign, Ill., to Atlanta, Ga.
ISA will have customer support available for members and credential holders from 8:30 a.m. to 5 p.m. EST, Monday through Friday. ISA’s dedicated team of customer service professionals are ready to assist members and credential holders and, if necessary, elevate urgent issues to ISA leadership.
ISA has established an exclusive partnership with a dedicated team of highly trained frontline personnel to manage customer care, payment processing and shipping services. Enhanced support includes warehousing, fulfillment, and testing translation services in multiple languages to benefit our members and credential holders worldwide. Service will continue without disruption during and after the relocation to Atlanta.
These partners are located in Maryland; hence, some ISA communications and products will be sent from their facility. They will also be responsible for processing much of ISA’s incoming mail. This partnership allows the ISA team members in Atlanta to focus on ISA program delivery and support.
Membership and/or certification payments should be mailed to ISA’s customer service team at:
PO Box 191
Annapolis Junction, MD 20701
Other items should be mailed to the new Atlanta office at:
270 Peachtree St NW, Ste 1900
Atlanta, GA 30303